Warranty

At Silverline & Co, each piece is thoughtfully crafted using 925 sterling silver and carefully selected decorative materials, including natural marcasite, African garnet, black onyx, freshwater pearls, cubic zirconia, and other stones or finishes depending on the design. We stand behind the quality and craftsmanship of our watches and jewellery and are committed to providing products made to be worn and enjoyed for years to come.

Warranty Coverage

All Silverline & Co watches and jewellery pieces are covered by a 12-month warranty from the original date of purchase.

This warranty applies to manufacturing defects and faults occurring under normal intended use, including:

  • Faults in clasps, closures, hinges, bracelet links, or structural components
  • Defects in stone settings, including marcasite and other decorative stones becoming loose due to manufacturing fault
  • Mechanical faults relating to the watch movement under normal use
  • Defects in workmanship or assembly identified during the warranty period
  • Manufacturing faults affecting the functionality of the piece

Where a valid warranty claim is approved, Silverline & Co may choose to repair, replace, or provide an appropriate remedy depending on the nature of the issue and product availability.

What Is Not Covered

As with all fine jewellery and watches, natural wear occurs over time and certain conditions fall outside warranty coverage.

The following are not covered under warranty:

  • General wear and tear, including scratches, dents, surface marks, stretching of bracelets, fading, or natural ageing
  • Tarnishing or oxidation of sterling silver
  • Damage caused by improper care, accidents, misuse, neglect, or excessive force
  • Damage caused by exposure to water, moisture, humidity, chemicals, perfumes, cosmetics, lotions, cleaning products, or harsh environments
  • Water damage caused by failure to follow water resistance guidelines
  • Lost stones or damage resulting from impact, dropping, or external force
  • Damage caused by unauthorised repairs, modifications, resizing, or alterations performed by third parties
  • Normal battery replacement, routine servicing, or general maintenance
  • Cosmetic variations, inclusions, textures, or natural characteristics found in natural stones, pearls, or decorative materials
  • Protective films applied during shipping and handling once removed or damaged through use

Sterling Silver & Natural Materials

Sterling silver may naturally tarnish over time due to exposure to air, moisture, skin oils, and environmental conditions. This is a normal characteristic of sterling silver and not considered a manufacturing fault.

Natural stones and decorative materials such as marcasite, African garnet, black onyx, freshwater pearls, and cubic zirconia require gentle care to help preserve their appearance and setting. Subtle inclusions, texture variations, and natural ageing are characteristics of these materials and contribute to the individuality of each piece.

We recommend following our Product Care guidelines to help maintain the beauty, finish, and longevity of your watch or jewellery.

Australian Consumer Law

Our warranty is provided in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Claims

To submit a warranty claim, please contact us at contact@silverlineco.com.au with:

  • Your order number or proof of purchase
  • A description of the issue
  • Clear photographs showing the concern

Our team will assess the item and determine whether the issue qualifies under our warranty policy. In some cases, the item may need to be returned for physical inspection before a final decision can be made.

Customers may be responsible for return shipping costs associated with warranty assessments unless otherwise required under Australian Consumer Law.

Repairs & Aftercare

We are committed to supporting your piece beyond the warranty period. Where possible, we may offer repair, polishing, stone replacement, resizing, or maintenance services for a fee, depending on the nature of the repair and availability of materials or parts.

Silverline & Co pieces are designed to be worn, appreciated, and kept over time. With proper care and maintenance, they can remain a lasting part of your collection for years to come.