Shipping & Delivery
At Silverline & Co, we take great care in preparing and delivering each order. Every piece is carefully packaged to ensure it arrives safely and beautifully presented.
Order Processing
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey.
Shipping Destinations
We currently ship to the following zones:
Australia
New Zealand
Canada
Europe
United Kingdom
United States
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
We offer complimentary shipping on orders over $150 AUD.
Occasionally, additional complimentary shipping promotions may be offered on eligible orders.
Estimated Delivery Times
Delivery times are estimates only and may vary depending on your location, the selected shipping method, customs processing, carrier delays, public holidays, and seasonal demand.
Australia
Standard Shipping: approximately 2–7 business days
Express Shipping: approximately 1–3 business days
New Zealand
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days
Canada
Standard Shipping: approximately 5–9 business days
Express Shipping: approximately 3–6 business days
Europe
Standard Shipping: approximately 6–15 business days
Express Shipping: approximately 4–10 business days
Delivery times may vary between European countries.
United Kingdom
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days
United States
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days
These estimates apply between major metropolitan areas. Delivery to regional or remote locations may take longer. Delivery times exclude order processing and may be affected by customs clearance or carrier delays.
International Duties, Taxes & Customs Charges
United States
Applicable import duties, taxes, tariffs, and related import fees for orders shipped to the United States are calculated and charged at checkout, in addition to the product price and any shipping costs. These charges are paid upfront so we can arrange payment before delivery.
Please review the full order total, including these charges, before completing your purchase.
Other International Destinations
For orders shipped to New Zealand, Canada, the United Kingdom, and Europe, Silverline & Co does not currently collect international duties, import taxes, VAT, tariffs, or customs charges at checkout.
Orders may be subject to additional charges applied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Any applicable duties, taxes, VAT, tariffs, customs clearance fees, or import charges must be paid directly to the relevant customs authority, postal service, or courier when required.
If a customer refuses to pay required customs charges and the parcel is returned to us, any original shipping costs, return shipping costs, customs charges, or handling fees may be deducted from the refund where permitted by law.
Customs Processing
International deliveries may be delayed by customs processing or local import requirements. Paying duties and taxes upfront does not guarantee a particular delivery timeframe.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Delivery Delays
While we do our best to ensure timely delivery, shipping times may occasionally be affected by factors outside our control, such as carrier delays, customs processing, public holidays, high seasonal demand, or disruptions within local delivery networks.
Silverline & Co is not responsible for delays caused by customs clearance or local import requirements.
Incorrect Shipping Details
Please ensure that your shipping details are correct when placing your order.
Silverline & Co cannot be responsible for delays, failed deliveries, or delivery issues caused by incorrect or incomplete address information.
Lost or Damaged Items
If your order arrives damaged or you believe it has been lost in transit, please contact us at contact@silverlineco.com.au within 7 days of the expected delivery date, and we will gladly assist you in resolving the matter.