Shipping & Delivery

At Silverline & Co, we take great care in preparing and delivering each order. Every piece is carefully packaged to ensure it arrives safely and beautifully presented.

Order Processing

Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey.

Shipping Destinations

We currently ship to the following zones:

Australia
New Zealand
Europe
United States
United Kingdom

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
We offer complimentary shipping on orders over $150 AUD.
Occasionally, additional complimentary shipping promotions may be offered on eligible orders.

Estimated Delivery Times

Delivery times are estimates only and may vary depending on your location, the selected shipping method, customs processing, carrier delays, public holidays, and seasonal demand.

Australia
Standard Shipping: approximately 2–7 business days
Express Shipping: approximately 1–3 business days

New Zealand
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days

United States
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days

United Kingdom
Standard Shipping: approximately 5–10 business days
Express Shipping: approximately 3–6 business days

Europe
Standard Shipping: approximately 6–15 business days
Express Shipping: approximately 4–10 business days
Delivery times may vary between European countries.

International Duties, Taxes & Customs Charges

Silverline & Co does not currently collect international duties, import taxes, VAT, tariffs, or customs charges at checkout.

International orders may be subject to additional charges applied by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Any duties, taxes, VAT, tariffs, customs clearance fees, or import charges must be paid by the customer directly to the relevant customs authority, postal service, or courier if required.

Silverline & Co is not responsible for customs delays, import duties, taxes, tariffs, or additional charges applied by the destination country.

If a customer refuses to pay required customs charges and the parcel is returned to us, any original shipping costs, return shipping costs, customs charges, or handling fees may be deducted from the refund where permitted by law.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Delivery Delays

While we do our best to ensure timely delivery, shipping times may occasionally be affected by factors outside our control, such as carrier delays, customs processing, public holidays, high seasonal demand, or disruptions within local delivery networks.
Silverline & Co is not responsible for delays caused by customs clearance or local import requirements.

Incorrect Shipping Details

Please ensure that your shipping details are correct when placing your order.
Silverline & Co cannot be responsible for delays, failed deliveries, or delivery issues caused by incorrect or incomplete address information.

Lost or Damaged Items

If your order arrives damaged or you believe it has been lost in transit, please contact us at contact@silverlineco.com.au within 7 days of the expected delivery date, and we will gladly assist you in resolving the matter.